Ticket Operations Manager

Job Summary: The Ticket Operations Manager will oversee and execute all aspects of ticket operations for the Biloxi Shuckers as well as other events at MGM Park.
Responsibilities include building of game events, pricing, ticket inventory, collection of ticket revenue, processing and fulfillment, and ensuring the ticketing system is functioning properly and efficiently.
They will also manage ticket operations personnel and day-to-day operations of the department.
They will assist in all aspects of ticket sales including individual, season ticket packages and group tickets.
They will work with the financial department to maintain all financial records including daily, weekly and monthly ticket sales reports.
Additionally, they will work with the marketing department to evaluate the effectiveness of marketing campaigns on ticket sales.
Duties and Responsibilities: Oversee all ticket office functions, including but not limited to, sales, staffing, cash handling, and balancing Proficiency at Ticketmaster Archtics ticketing software and all of its components Prepare time sensitive, routine reports including daily, weekly and monthly sales reports Interact and provide the best possible customer service while answering questions and finding resolutions on ticketing issues Service current members and groups with a focus on retention Assist with creation and distribution of membership packages Staff, manage, schedule, train, and lead game day ticket sellers and takers Sell memberships, flex plans, and groups for the Biloxi Shuckers Assist marketing with understanding the effectiveness of marketing campaigns on ticket sales Ticket operations of special events Other duties as assigned Qualifications: Bachelor’s Degree preferred At least 2-3 years of experience in ticket operations or box office management Knowledge of Ticketmaster Archtics ticketing software a plus Excellent customer service and professionalism Proven leadership skills High level of integrity Excellent communication skills, both oral and written Strong teamwork skills as well as the ability to work independently and self-motivate Detail-oriented and organized Ability to handle multiple tasks and prioritize goals Ability to work in fast paced environment Ability to work flexible hours, including evenings, weekends and holidays Physical requirement (lifting 50 pounds many times per day, standing, squatting, and bending for long periods) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.