Centennial Plaza is seeking a dynamic, service-oriented Sales Coordinator to join our team! The Sales Coordinator is accountable for all aspects of hotel-related reservations including but not limited to; upselling room types, billing corrections, pre-assignment of multiple room reservations, pre-arrival preparation, meet & greets, posting master creation, as well as customer-oriented internal systems.
This position will handle the clerical aspects of room blocks for the hotels and event sales.
*This role is not bonus or commission eligible.
Minimum Requirements:
Bachelor’s Degree or equivalent years of relevant work experience required.
Prior hotel sales or events sales experience highly preferred
Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is required.
Applicant must possess the following:
Excellent communication and organizational skills
Strong selling and negotiating skills
Superior customer service skills
Ability to work independently
May be required to travel
Use of personal vehicle may be required
Able to work a flexible schedule.
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
Essential Job Functions:
Develop relationships with incoming multi-reservation guests, personalizing/enhancing their experience before arrival and creating lasting memories.
Interact and build relationships with guests to generate brand awareness and engagement.
Work directly with Group Sales to drive awareness of the hotel and food & beverage outlets on property outlets.
Organize administrative documents of upcoming events.
Assist with creating and updating property calendars, BEO’s & sell-out strategies.
Perform various other duties as assigned
Customer/Guest Service Functions:
Responsible for providing excellent customer service to internal and external customers.
Reinforce company standards of customer service and create a high-quality customer experience.
Offer guests assistance whenever possible.
Responsible for assisting in resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Training Functions:
Provide in-service training as needed and/or requested.
Other Functions:
Follow and communicate company policies and procedures.
Provide written reports as requested by the Director of Sales and/or General Manager.
This job description provides a framework for the job; other duties may be assigned as necessary.
Working Conditions (travel, hours, and environment)
Able to work full-time, with weekend work.
Some travel may be required periodically
Note:
All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.
However, the omission of specific statements of duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirements of the job change.
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