Provides efficient, courteous service to guests.
Principal Duties & Responsibilities:
Monitors guests’ needs on a continual basis, ensuring all requests are promptly filled.
Performs as a team with other servers to provide Rocking guest service.
Performs all necessary side work.
Polishing and rolling silverware, restocking items such as condiment’s, filling salt and pepper shakers, cutting lemons, etc.
Performs as a team with other Hard Rockers to produce a smoothly run function.
Performs bus person duties to clear tables when guests have completed their meals.
Performs all necessary tasks to service guests, such as taking and filling all food and drink orders whenever necessary, and maintaining the venue in a clean and neat manner.
Maintains all proper sanitation practices.
Maintains knowledge of property information, including memorabilia.
Completes assigned side work duties; use of supplies, cleaning and organizing assigned areas.
Returns any lost and found articles to supervisor immediately.
Knowledge, Skills, and Abilities Required:
High School diploma general education (GED).
Must be very detailed oriented.
Ability to function with minimum supervision and make effective decisions during the shift.
Must project a professional and positive image.
Must have a high level of energy
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Able to work all shifts to include weekends and holidays also work 6 day work weeks when required.
Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter.
Training marked with an asterisk below must be completed prior to reporting to their respective work area.
The below courses are required for this position:
Active Shooter Awareness Training
Counterfeit Currency Prevention
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline
TRMG Title 26 & Form 8300 for Non-Casino Departments *
Working Conditions
Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking C Extreme Heat R
Sitting O Temperature Changes O
Lifting O Wet R
Carrying O Humid R
Pushing O Noise F
Pulling R Vibration R
Climbing R Hazards R
Balancing R Atmospheric Conditions R
Stooping O Cigarette Smoke C
Kneeling O
Crouching O
Crawling R
Reaching O
Handling O
Grasping O
Feeling R
Talking F
Hearing F
Repetitive Motions F
Eye/Hand/Foot Coordination O
C=constantly (5-8 hours per shift), F=frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=rarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below.
_____ little physical effort
_____ Light work
__X__ Medium work
_____ Heavy work
_____ Very heavy work
Skills
Preferred
Customer Service
Detail Oriented
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